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Hi.
A small number of people are telling me that they cant get past the login page, is there some form of update they need to download?
Any advice would be greatly appreciated.
Thanks
Ja5on
I’ve had a few people in the last few days that say they can’t even get the login screen to load for them?
Is this related to the same problem? All of these folks have had no problem getting in before… and at least one of them has uninstalled and then reinstalled the java program.
I have not changed anything as far as the java applets go. Do they get a popup window? Do they see the applet try to connect to the servers? Does it fail in connecting to the servers? What browsers are they using? Does the java applet load at all?
I haven’t changed anything that would start causing such problems if all was well before. I’m not sure what the cause would be. Perhaps they need Sun Microsystem’s java plugin? Look Here
Hope that helps. If not I’ll need more information. It may be a certificate expiration or something like that. I’ll update the applet this weekend or even tonight if I get some time. Maybe that will fix things. I”m not sure though.
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