help getting into chat

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  • #1518
    BeckyK
    Participant
    Canada

    Some of my friends are unable to get into chat. They click on it and it either doesn’t open or they don’t get to go all the way into it. They’ve left the box open for 15 mins sometimes waiting… What can I tell them to try to get into the chat?

    #1519
    BeckyK
    Participant
    Canada

    Does anyone answer these posts??

    #1520
    Misty
    Participant
    NY

    Sometimes..

    Did they accept the certificate? IF not, that is usally the main reason why people can’t get it.

    They need to clean their cache/temp internet files and try loading the chat again.

    This time tell them to look for the certificate and say “yes” to it. This might help a little.


    ~~~Misty~~~{@ Im the little one...and mysterious one
    #1521
    Dave
    Keymaster
    Scandinavia, WI

    Would it be possible to get the URL to your chat room entrance so I could check the code over?

    If it’s working for some and not others then it’s usually a problem related to their own computer and it’s setup.

    Are they behind a firewall?

    What Operating system and Version are they using?

    What browser and version are they using?

    Are they using a java plugin from Sun Microsystems or perhaps Microsoft’s default version?

    As Misty stated, did they accept the digital certificate when they first ran the applet or did they say no?

    Are they using a proxy server to connect to the internet?

    Do they have javascript enabled in their browser? Does their browser support javascript?

    Are they using some sort of “personal privacy” or “ad blocking” software that keeps popup windows from opening?

    Do they have their browsers privacy settings at the default levels?

    These are some of the basic questions that I need more information on before I can try guessing what may be wrong. Please get this information from the users having problems and post it here. This will help me a lot.

    Thanks.


    Nothing rhymes with Cindy Crawford after 9 coronas...
    #1531
    BeckyK
    Participant
    Canada

    Thank you very much for replying. I will ask them and let you know.

Viewing 5 posts - 1 through 5 (of 5 total)
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