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Hi Dave (and all,)
I’m hosting a celebrity chat in a week or so (minor celebrity, no excitment for the general masses, LOL) and am currently trying to make sure that all of our message board users can access the chat rooms. Already we have one problem, and I was wondering if you might know how to help her? I’ve tried everything I can think of, but I’m out of ideas…
She’s on a mac, and when she tries to enter the room, she doesn’t get the jIRC box, but gets something about being a browser error alert, and then the following:
The attempt to load ‘file:///Macintosh%20HD/Desktop%20Folder/download.cgi’ failed.
Any ideas?
Thanks,
Carrie (a faithful user– and completely in love with your chat rooms!)
Hi carriekns
What Operating system version is she using on the Mac? Also, what browser and version is she using with it?
I’m not sure why her computer is trying to access a file on her hard drive called “download.cgi” but you can bet it’s not right. She may want to consider uninstalling her browser and reinstalling it again or upgrading to a newer version if possible.
Once I know what her OS version and Browser type/version is I’ll be able answer this a little better.
Nothing rhymes with Cindy Crawford after 9 coronas...Hey Dave,
Thanks for the quick response!
I thought that that file sounded funky– but though I’m fairly proficient at PCs, I’m a total ditz when it comes to Macs. So I didn’t know if that was a Mac thing.
It’s OS 9.0.4… AOL 5.0, Netscape 6.0, and IE 4.5. She said she’s tried all, and none of them will work. She’s gotten the error message with both Netscape and AOL. In IE, it prompts her for the nickname, then takes her as far as the “Connecting to Milwaukee.US.chattersonline.com” but no further. 🙁
Thanks again for the help. (I have one other user who’s having problems, but I suspect hers is either a security settings or cookies issue… so perhaps I can work that out on my own. LOL!)
-Carrie
Ok since her OS is in the 9 series she is better off using Netscape 4.7 unless she want’s to upgrade to OS X, which I would highly recommend at some point because from all that I have read it is indeed the best one so far.
If she does upgrade her OS at some point then Netscape 6.0 and IE 5.0 will work fine too but untill then I think Netscape 4.7 is the only answer.
Let me know how things turn out.
Nothing rhymes with Cindy Crawford after 9 coronas...Hey Dave,
You’re gonna have my head when all’s said and done. LOL! (Does it help if I say I’m eagerly awaiting the pay version? I’d love transcribing capabilities… and other features you’ve talked about being available pay. 🙂
Anywho, girl #1 is now able to get in– woohoo! You rock! But, unfortunately, girl #2 has cleared her cookies and such and is still having trouble. Her scenario:
“When I click the link it takes me to the chat window and I see that whole frame with the emoticons down the side and everything. It just never asks me if I want to download the software (or whatever it asks). The window just sits there….empty.”
They’re on NT, Version 4, could that be the problem? She uses IE– ack, her email didn’t include the version. I’ll find out from her and let you know.
Thanks again,
Carrie
There may be a problem with the browser. I would think it should work though. I suggest upgrading to the newest one available. Is this a home computer or at work? Most people are not running NT at home. If it is at work are there specific ports being blocked by the company? This may be the cause of problem then.
Nothing rhymes with Cindy Crawford after 9 coronas...
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