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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • February 9, 2004 at 5:52 am #2957
    Teena
    Participant

    I need some help here please.

    One of my members tries to get into the chatroom, but the gray box just stays there and nothing happens for her.

    Her OS is Windows XP, and browser is INternet explorer 6.

    She went to http://www.java.com/en/index.jsp and downloaded the Java files.

    I don’t know what else to have her do??

    Can anyone give me an idea what else to try Please.

    Thanks in advance!

    Here’s the link to the chat room:

    http://precious60.proboards13.com/index.cgi?board=abc&action=display&num=1075700716

    February 9, 2004 at 6:28 pm #2958
    Misty
    Participant
    NY

    Did she accept or deny the certificate that pops up? If she denied it, she will need to go deleate her cookies and such and try it again.

    This might be the trick.

    ~~~Misty~~~{@ Im the little one...and mysterious one
    February 10, 2004 at 3:56 am #2961
    Teena
    Participant

    Thanks, I’ll have her try clearing the cookies and see what happens. I’ll let you know how it turns out.

    Hi! I just heard from her again. It seems she never got the chance to say yes or no to the file.

    The gray box comes up and it won’t finish loading..

    Do you think it might still be cookies??

    February 11, 2004 at 7:28 am #2962
    Teena
    Participant

    She cleared her cookies, still the chat won’t load for her.

    What now??

    February 12, 2004 at 2:50 am #2975
    Dave
    Keymaster
    Scandinavia, WI

    It’s not cookies. It sounds more like java problems but if she downloaded the latest java software from sun there shouldn’t be a problem.

    Have her delete her temporary internet files and shut down and restart here computer and see if that helps any.

    Nothing rhymes with Cindy Crawford after 9 coronas...
    February 14, 2004 at 4:28 am #2989
    Teena
    Participant

    She figured out the problem:

    hey Teena I believe I figured out what is wrong with my comp… and the chat room. When I disable my norton i am able to get it up but I have to turn it back on cause I get hit with trojan horses everyday. but I can add a site into my safe list but I would have to have the link/site.

    February 14, 2004 at 5:39 am #2990
    Dave
    Keymaster
    Scandinavia, WI

    ahhh yes… forgot about Norton and their firewalls. (which are a good thing)

    Have her add chattersonline.com as a good domain.

    Nothing rhymes with Cindy Crawford after 9 coronas...
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