When creating the chat code there is also a “chat link” that is generated just below the logon box code. This link also uses java so if they are having java problems it may not work.

Have your users make sure they have java enabled in their browser and have any personal firewall/privacy software allow the chattersonline.com domain to run java and javascript as well.

Also, the users that are having problems may wish to upgrade to the latest browsers if they haven’t already.